Where can I receive my order?
You can receive it at the address of your choice (address, work, etc., never at post office box).
How long will it take to receive my order?
Delivery times depend on the type of shipment selected.
- For shipments in Spain are 1 to 3 working days.
- For Ceuta, Melilla, Balearic Islands and the Canary Islands the deadlines are extended 24-48 hours.
- For international shipments, the delivery time is 3 to 7 working days.
Shipping times are approximate and, as such, are based on lead times per order. Cyrana furs is not responsible for customs delays or payment transactions.
How much do I have to pay for shipping costs?
Shipping costs for Spain are free of charge. International shipping costs are from 12 to 50 EUR. by country.
Can I track the status of my order?
Yes, through "my account" in orders placed you will be able to see the status of your order. If you are not registered, click on the "Order Information" link in the confirmation email to follow up.
What is the home delivery process?
If you have chosen delivery at home, we will send you a shipping confirmation email (when your order is going to leave the warehouse), another with a tracking number (with a link to the website of the courier company) and finally the carrier will contact you by SMS or e-mail to inform you of the delivery of your order.