HOW TO PURCHASE
- Choose the type of product (coats, jackets, vests, accessories)
- See the product/s you are interested in. Click in the pictures to see a bigger photo with details and back side, what is made of, available sizes and price.
- Select a garment and add the article to the shopping bag. Next you can keep buying or place the order.
- If you wish to process your order you have the option to do so by registering or finalizing it without registration.
- Choose the delivery options.
- Select the payment method.
- Confirm the order.
- You will receive and e-mail confirming your order.
¿IN WHICH COUNTRIES CAN YOU BUY?
You can currently make your purchase in Spain, Portugal, France, Monaco, Italy, Germany, Poland, Austria, Switzerland, Greece, Malta, Romania, Bulgaria, Croatia, Slovenia, Hungary, Czech Republic, Slovakia, Estonia, Latvia, Lithuania, Kingdom United, Ireland, Belgium, Holland, Luxembourg, Sweden, Norway, Denmark, Finland, Russia, USA, Canada, Mexico, Japan, Taiwan, Hong Kong, Macau, South Korea, China, Singapore, Malaysia, Vietnam, Thailand and Turkey.
¿IN WHICH LANGUAGES IS THE SITE AVAILABLE?
The site languages available are: Spanish, English and French.
¿IS IT POSSIBLE TO RECEIVE PERIODICAL INFORMATION IN MY E-MAIL WITH THE LATEST NEWS AND OFFERS OF CYRANA FURS?
Yes, simply register to our “Newstletter” and you will receive information about the latest news, lookbook and events of Cyrana Furs.
CAN I UNSUBSCRIBE OF THE NEWSLETTER?
In the "Newsletter" section you can unsubscribe easily. Cover the data and select "send."
HOW CAN I RECOVER MY FORGET PASSWORD?
If you forget your password, you can recover it in the Log-in section. You will receive an e-mail with your new password.
¿HOW CAN I BE SURE EVERYTHING IS RIGHT WITH MY ORDER?
Once your order is placed, you will receive a confirmation email. If you do not receive it, contact our customer service department.
HOW CAN I CHECK MY ORDER STATUS?
You can see the updated status of your order in real time. To do this, access the “orders placed” section of your account. If you are not registered, click on the “Order information” link in the confirmation email.
CAN I REMOVE AN ITEM FROM MY ORDER?
Yes. From the shopping cart you can delete the items you do not want as long as you have not processed the order.
CAN I CANCEL MY ORDER?
Yes. You can cancel your order, as long as the status of the order allows it. To do this, access the “orders placed” section of your account. If you are not registered, access the “Order information” link in the confirmation email and press cancel.
WHAT SHOULD I DO IF I RECEIVE A DEFECTIVE ITEM?
Cyrana furs only sells items in perfect condition, so if, exceptionally, you receive a garment with some tare, contact our customer service department.
WHAT SHOULD I DO IF I RECEIVE A WRONG ITEM?
If on any occasion, by mistake, you receive an item that you have not requested, please contact our customer service department.
WHICH PAYMENT METHODS ARE AVAILABLE?
We have the following payment methods: Visa, Visa electron, Mastercard, American Express, Paypal and Bank Transfer.
WHY IS MY CREDIT CARD BEING REJECTED?
Your card may be rejected for one of the following reasons:
- The card could be expired. Check that your card does not exceed the expiration date.
- The card limit may have been reached. Check with your bank that the card has not exceeded the amount allowed to make purchases.
- Some data entered may be incorrect.
- Check that you have correctly filled in all the necessary fields.
CAN I GET AN INVOICE IN MY COMPANY’S NAME?
Yes. You only have to cover personal data and cover the fiscal data we ask for.
IS IT SAFE TO USE MY CREDIT CARD TO PAY IN YOUR SITE?
Yes, the data is transmitted in SSL encrypted form. For payment with credit and debit cards, it is required to enter the CVV (Card Verification Value), a code printed on the card that is used as a security measure in e-commerce transactions.